Have you checked our knowledge base? You’ll find clear guides, tutorials, and answers to frequently asked questions.
FAQ
Yes, all channels are available for both sales and technical requests. The only exception: technical support by callback is reserved for Premium and Business levels (sales: available to all).
No, it only depends on your support level (Standard, Premium, Business) and corresponds to the maximum guaranteed time in case of an incident. Outside of incidents, we always do our best to reply quickly.
Yes, if you have Premium or Business support. For sales inquiries, callback is available to all.
On our dedicated page: See support level details
No, but having an account provides better tracking and a complete history of your requests.
Yes, by appointment only.
