FAQ
It’s an official vendor subscription that grants access to the Enterprise Repository (stable, tested updates), the Proxmox customer portal to open tickets, and SLA levels depending on the tier (Basic, Standard, Premium).
Yes, Proxmox VE, Backup Server, and Mail Gateway are open-source software under the GNU AGPLv3 license. You can freely download and use them. Without a subscription, you’ll only have access to the No-Subscription repository (package stability not guaranteed) and community support via the public forum.
The standard duration is 1 year from the purchase date. Multi-year subscriptions (2 or 3 years) are available to avoid annual price changes.
This depends on the product and subscription level:
Tickets are linked to each server/instance covered by a subscription.
You can reassign a subscription key up to 3 times per year at no cost.
Renewals are annual and automatic. You’ll receive an invoice 30 days before. You can cancel then if you don’t want to renew. Subscriptions are non-refundable.
Premium, Standard, and Basic support is provided through the Proxmox customer portal, in English or German. Business hours: Austrian business days, 7:00–17:00 CET/CEST.
An outage that completely blocks a production environment without a workaround (e.g., data loss, full cluster downtime). These tickets receive priority response (4h or 2h depending on level).
Not included: third-party software, community projects, custom code, infrastructure design, security rules, backup/DR strategies, data recovery, complex high availability setups.
